Hyve - Backup Check-in Instructions

Updated 2 years ago by Thomas Berg

So you're having trouble opening the electronic lock with your code?

Don't worry!

We're here for you.

This video demonstrates the entire process:

Hyve-backup-lockbox-instructions-final-version.gif

Step 1: Locate the lockbox on the center of your apartment's door

The lockbox is at the center of your door, it's hard to miss.

Step 2: Open the lockbox using the 4-digit backup code

We will send you this code via SMS, email or read it to you over the phone.

Enter the code left to right.

Step 3: Take the key

Step 4: Use the key to unlock the door

Step 5: Immediately return the key to the lockbox

This is important!

You have the door open now, there is no need to keep the key with you.

It's safest for us to keep the key in the lockbox at all times.

It won't get lost this way.

Step 6: Close the lockbox and set the code to 0000

This is important!
We don't want other curious guests of the building finding the code to your backup lockbox.

Step 7: Relax and enjoy your stay!


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