2.02 Check in and Check out Times

Updated 2 years ago by Thomas Berg

Check in time is 4pm

We tell our guests check in time is at 4pm. This is clearly stated in all of our listing descriptions and rules.  

If a guest asks for an early check-in:

Some of our apartments have electronic locks, if we agree to an early check-in we will have to adjust the check-in time in our system so that the guests will have access. See this article for help identifying which properties have electronic locks and how to adjust the check-in time.

Early checkin not possible

Check the Guesty calendar, if the apartment is booked the night before the guest's reservation tell them:

Unfortunately, we aren't able to offer an early check-in as we have someone staying the night before and need the time before your reservation to prepare the apartment for you.

If the guest says they need a place to store their bags, go into the property page on Guesty for the listing they are staying at and send them the "Local bag storage info" and "Local bag storage link."


Early checkin is possible (only if the apartment is empty the night before)

This can only be determined after 3pm on the day before arrival.

After 3pm our system automatically blocks the calendar for that night. So if no one booked the apartment by 3pm that day, the apartment will be vacant until the following day's reservation. In situations like this we can offer an early checkin to guests.

This means, the only time we can offer checkin earlier than 3pm, is at 3pm the day before their arrival. This is the only time we can guarantee the apartment will be vacant before their arrival.

For any guest who isn't booking on Airbnb you must use the phrasing $50 plus taxes.

Before 8am of Reservation start date

You may enter the apartment as early as 8am the day of your reservation for a $50 fee. Please let me know if you would like to do this and we will arrange for an early check in.

Day of their arrival (past 8am)

There is a $50 fee for early checkin, if this is alright with you, I will send the charge request and you may check in as early as you like.

Early checkin maybe possible

Earlier than 3pm the day before their arrival say:

We may be able to offer an early check-in if we don't have someone staying the night before. Our early check-in fee is $50. Please check back in with me after 3 pm the day before you arrive and I'll let you know.

If the guest says they need a place to store their bags, go into the property page on Guesty for the listing they are staying at and send them the "Local bag storage info" and "Local bag storage link."

Checkout time is 11am

If a guest asks for late checkout

We would love to accommodate your request for a later checkout, however 11am is the latest we can offer. We’re very sorry we can’t be more flexible, but if you need a place to store your bags before you leave, we can recommend some local bag storage locations.

If their listing is nearby luggage storage facility:

Go into the property page on Guesty for the listing they are staying at and send them the "Local bag storage info" and "Local bag storage link."

If the guest has had a really bad time AND the apartment is vacant the following night:

Tell the guest:

We would love to accommodate your request for a later checkout, however 11am is the latest we can offer. We're sorry we can't be more flexible as we require the time after your reservation to prepare the apartment for our next guests. Regardless, I will reach out to our on-the-ground manager and see if there is anything we can do for you.

On rare occasions we will allow a guest to stay in the apartment a little later if the apartment is empty the following night and they have had a particularly bad experience.  In this situation, reach out to Tom or Mike and we will take it from there. While you wait for a response, make sure not to promise anything to the guest until Tom or Mike respond.


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