Updating the check-in time for an early check-in on Virtual Key
In this section we will see how to change the check-in time inside the VirtualKey system on a confirmed reservation that has paid for early check-in. If a guest needs to check-in early or check-out late for a property that has an electronic lock we will have to adjust the times in our VirtualKey system.
Step 1: Go to "Virtual Key" and search for reservation.
- Click on "Reservations".
- Find the reservation for which check-in time needs to be changed. E.g. We searched for the reservation between Jan 23-24, 2019 in the name of Lou.
Step 2: Click on the right arrow present next to reservation.
Clicking on the right arrow will expand the reservation and show more details.