Add an Airbnb refund to a reservation on Guesty
If you send a guest a refund on Airbnb, you must follow these steps so that the refund is accounted for in Guesty. This will ensure that our accounting is up to date.
Step 1: Go to the "Financials" tab in Guesty and click "Add new item" in the "Invoice items" section
Step 2: Type "Refund" in the description box
Step 3: Enter the refund amount as a negative number and click the green check
E.g. If you gave a $100 refund, you should enter -100