Logging into Aircall- NYC team
Follow the instructions below to log into Aircall.
Step 1: Open Aircall in one of the following places
- The right hand side of Front- this is the best place to login
- Using the desktop app
- On the mobile app
Step 2: Login to Aircall using one the following accounts in Keeper, depending on your role for the day
- Aircall- Admin login- use this account if you are the person handling Virtual Host escalations that day
- Aircall- NYC backup- if you are not handling escalations, you should be logged into this account
All NYC team members should be logged into the NYC backup account on the phone app at all times when they are not on shift. This will ensure any emergencies are handled correctly.