Reply vs Comment- When to use each

Updated 3 years ago by Michael McKay

This article explains the difference between a reply and a comment in Front.


  • A reply is a message that is sent to the guest
  • It will be sent on the same channel that they initially sent their message. E.g. if they sent an SMS, the reply will go to their phone as an SMS

Step 1 to reply: Click "Reply to this conversation"

Step 2: Type your message in the box and click "Send"


  • Comments are internal and only seen by the STAYD team
  • You can use comments to discuss with the team before replying or keep notes on a situation

Step 1: Click the "Type your comment" box

Step 2: Type your message and hit the enter button to send

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