Reply vs Comment- When to use each
This article explains the difference between a reply and a comment in Front.
- A reply is a message that is sent to the guest
- It will be sent on the same channel that they initially sent their message. E.g. if they sent an SMS, the reply will go to their phone as an SMS
Step 1 to reply: Click "Reply to this conversation"
Step 2: Type your message in the box and click "Send"
- Comments are internal and only seen by the STAYD team
- You can use comments to discuss with the team before replying or keep notes on a situation