Ask a team member for help in Front if the conversation with the guest is outside of Front

Updated 2 years ago by Michael McKay

Follow this guide to ask a team member for help in Front if you are speaking to the guest on a different channel such as Guesty. If you are speaking with the guest in Front, you should tag the team member in that thread.

Step 1: Click the VH Help Thread inbox

Step 2: Open the correct thread

For property or city specific questions, make sure to use the thread for that city. For general policy questions, use teh "General questions" thread.

Step 3: Type your question in the comment box and hit enter to submit

If you need helps from a specific team member, you should tag them by using the "@" symbol.

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