Sending Special Offers

Updated 2 years ago by Ron Afable

Sending a Special Offer is more useful when an inquiry or a reservation has been "declined" but not by both parties, this can be used to keep the initial price of the booking before it was "declined".

Special offers allow you to set a custom price for a guest who has sent you a booking inquiry. Only send a special offer if you are ready to confirm a reservation.

Send a special offer

To send a guest a special offer:

  • Go to Inbox on
  • Open the message from the guest you want to send a special offer to
  • Click Send special offer
  • On the left side of the page, in the Subtotal field, enter the price you’d like to offer your guest for their stay (be sure to include cleaning fee or your additional guest fee in this subtotal)
  • Click Send special offer
  • Once you’ve sent a guest a special offer, we'll notify them. If the guest accepts the special offer, the reservation will automatically be confirmed.

There are a few things to know about special offers:

  • They expire within 24 hours
  • A special offer doesn’t block dates on your calendar until after it is accepted by your guest.
  • If you don't see the option to send a special offer, check that the dates on your calendar aren't blocked or that you don't have any pending reservation requests for the same dates. If you have a pending request from another guest, you'll need to decline it before you can send a special offer.
  • You can offer multiple guests a special offer for the same dates until someone books. We recommend being open and transparent with your potential guests that other guests may be interested in the same dates.
  • If you have a security deposit on your listing, it will be handled as normal and you do not need to add it to your special offer total.

Confirmed reservations

If the guest has already submitted a reservation request or confirmed a reservation, you won't have the option to send a special offer. You can still change the details on an existing reservation by changing the reservation.

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