Back Up Check-In Instructions - Astor
So you're having trouble opening the electronic lock with your code?
We're here for you.
This guide demonstrates the entire process:
Step 1: Locate the stairwell near the mailboxes.
Return to the main entrance of the building.
From the lobby make a left toward the mailboxes.
Step 2: Open the stairwell door using the keyfob.
Step 3: Enter the stairwell and locate the lockboxes.
Step 4: Use the code to unlock corresponding box.
We will text you the code and box number or give it to you over the phone.
Use the key to unlock the apartment door.
Step 5: Immediately return the key to the lockbox
This is important!
You have the door open now, there is no need to keep the key with you.
It's safest for us to keep the key in the lockbox at all times.
It won't get lost this way.