3.06 Declining an Inquiry in Airbnb

Updated 2 years ago by Thomas Berg

We must ALWAYS RESPOND TO EVERY INQUIRY MESSAGE!

The response time to an inquiry strongly impacts our rating as a host. 

We always need to respond. 

Unfortunately sometimes we are no longer interested in hosting a potential guest.

We may not want to host them because they are a party risk or because they have bad reviews.

Guesty does not give us the option to decline an inquiry, so we must respond.

We need to make it clear to the guest that we are not interested in hosting them but we cannot be rude or give them a reason to complain to Airbnb customer support.


If we need to decline the guest, we send the template below:

We use this template because there is no  option to decline an inquiry in guesty.
We appreciate your interest in our apartment, however we feel our apartment is not a good fit for your trip.

They want to understand why we declined them:

Unfortunately we still have to respond in these situations, no matter what!
I have forwarded your question to my property manager. Thank you.

They keep responding

Just keep sending the following message:

I have forwarded your question to my property manager. Thank you.

How did we do?


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