View past calls and listen to recordings
Read this article to view the calls you have made and received. You can also listen to recordings of these calls.
Step 1: Click "Logs"
Step 2: Click the type of call you'd like to view
- Browser call logs- these are outgoing calls that you made from the Browser call section
- Mobile call logs- these are calls you made using the mobile call function. Virtual Hosts will not use this function.
- Incoming call logs- these are guests who called us that you answered either from the Browser Call or from your cell phone if the call was forwarded.
Step 3: View the calls and listen to recordings
- User- the name of whoever made or received the call
- Phone number- the guest's phone number
- Voice Url- recording of call
- Call duration- how long the call lasted in seconds
- Status- what happened with the call. E.g. completed or missed call
- Created- time the call occurred