Tripadvisor Policies & important info
All inquiries must be responded to and approved or denied in Tripadvisor. The login is in Keeper.
If the guest pays the full balance on time, they receive a 50% refund of the total cost if they cancel at least four weeks before check-in.
Payments and security deposits are processed by the channel. If we want to keep the security deposit, we must file a claim with TripAdvisor.
Canceling a reservation
We can cancel, but financial penalties may apply. Contact the channel if we need to cancel penalty free.