Give feedback on cleanings in Properly
Step 1: Open the email from Properly and check if all photo and tasks have been submitted
You will see the following:
- Number of photos completed / the total number of photos required. These numbers should be equal.
- The number of tasks left. This number should always be 0.
Step 2: Go to the calendar and search the property name
Step 3: Click the cleaning for the property that you want to give feedback on
Step 4: Click View photos
Step 5: Open up a new tab for Properly and search the property address on the properties page
Step 6: Open the "Turnover" check list for the property
We will use the photos from the "Turnover" check list to compare the verification photos submitted by the cleaner
Step 7: Go to the first verification photo
Step 8: Find the corresponding photo in the turnover check list
Step 8: Compare the photos and make sure all the tasks listed in the turnover check list were done in the photo
Step 9: Give the cleaner feedback on the verification photo
If everything is correct:
- Click the thumbs up button
- Occasionally, you can leave a comment on the photo saying "Great work!" or something similar. You don't need to do this for every correct photo.
If anything is incorrect:
- Click the thumbs down
- Write a comment about what is incorrect and give the cleaner a tip on how to fix it for next time. E.g. "Please make sure to empty the fridge of all food"