Unresolved: Likely payin != ideal payin

Updated 2 years ago by Nishant Kumar

In this section we will see how to resolve the issues related to mismatch in payments. There may be cases where we overcharge or undercharge the customer. We need to go through this page to reconcile all that and make sure that everything is correct. We also need to make sure that we have been collecting the correct amount of money.

Step 1: Go to "Accounting" and click on "Unresolved: Likely payin != ideal payin".

Step 2: Click on a channel ID to view the reservation in Guesty

Clicking on channel id opens a new tab. Corresponding reservation shows in Guesty in new tab. E.g. we will click on the reservation for which balance of $100 is due and we need to pay the customer.

Step 3: Go to "Financials" tab and scroll to "Payments" section.

Check for the "Balance Due" amount.

Step 4: Go to the "Notes" section.

Check if there are additional details regarding the amount owed.

Based on this and the balance due, make any payment adjustments that are needed in Guesty. E.g. Charge or refund a guest, so that they've paid the correct amount.

Step 5: Go back to "Keys to the Kingdom" and click on "Resolve me".

Step 6: Enter details for resolving.

  1. Resolution category - Select the reason for resolving reservation issue. E.g. "Refund due to issue during stay".
  2. Notes - Add any additional details regarding why their was a mismatch in the amount owed vs the amount we received.
  3. Resolve - Click on resolve to save changes.

How did we do?

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