Policies & important info
50% refund up to 7 days before arrival, No refund within 7 days of arrival
Payments are processed by the channel. The security depost must be collected by us by asking for the guest's credit card and performing an authorization hold 2 days before arrival.
Canceling a reservation
See this guide for canceling a reservation. If there is a fee for canceling the reservation, you may reach out to our channel contact.
If the guest has not provided ID or credit card, make sure to reach out to our channel contact for assistance or to cancel.