2.11 When is the security deposit refunded?

Updated 2 years ago by Jocelyn Panganiban

The Security Deposit will be automatically released a few days after check out. To find out when, please use the steps below:

1. Go to the Reservation on Guesty and select the Financials Tab

2. Scroll down to Payments

3. You will see there is says - ACTIVE HOLD (this is the pre-authorization hold we processed for deposit). It also shows the actual days on when it will expire - please see image below:

Below is a video that shows the actual process:

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