2.11 When is the security deposit refunded?
The Security Deposit will be automatically released a few days after check out. To find out when, please use the steps below:
1. Go to the Reservation on Guesty and select the Financials Tab
2. Scroll down to Payments
3. You will see there is says - ACTIVE HOLD (this is the pre-authorization hold we processed for deposit). It also shows the actual days on when it will expire - please see image below:
Below is a video that shows the actual process: