Policies & important info
70% refund up to 14 days before arrival, 30% refund up until the day of arrival
Payments are processed by the channel. The security depost must be collected by us by asking for the guest's credit card and performing an authorization hold 2 days before arrival.
Canceling a reservation
Follow this guide for to cancel a reservation. If there is a fee for canceling the reservation, you may reach out to channel support.
If the guest has not provided ID or credit card, make sure to reach out to channel support for assistance or to cancel.
+1 (415) 802-0876