Handling missed calls or voicemails
Step 1: View the missed call conversation in Front
If there is a voicemail, click the link to listen to the voicemail.
Step 2: Assign the conversation to yourself
Follow this article for how to assign a conversation.
This will signal the other people on shift that you are going to handle calling the person back.
Step 3: Add a tag to the Front conversation explaining why the call was missed
Pick from one of the following tags:
- On break- You were on break when the call came in
- Phone didn't ring- Your Aircall app didn't ring
- Call didn't connect when answered- You answered the Aircall, but the couldn't hear the caller on the other end