Important Tags

Updated 3 years ago by Michael McKay

TagWhen to add or purpose
10 min warning
Automatically added when an SMS has not been anwered within 10 minutes
1 hr warningAutomatically added when an email has not been answered within 1 hour
1 hr SLA breachAutomatically added when an SMS has not been answered within 1 hour
3 hr SLA breachAutomatically added when an email has not been answered within 3 hours
EscalateWhen you have need help on something that does not apply to a specific property or city
Escalate- {City, State}When you have need help on something that applies to a specific property or city. E.g. Escalate- Jersey City, NJ
Maintenance- {City, State}When maintenance is needed on a property that can wait at least 24 hours to be addressed
Urgent maintenance- {City, State}When maintenance is needed on a property that needs to be addressed in under 24 hours
FixedWhen a maintenance issue has been fully fixed and resolved.
Emergency- {City, State}When an emergency that needs immediate attention is happening at a property or in a city
Guest feedbackWhen a guest makes a suggestion or complaint in their message. This is not to be used for guest feedback calls.
Cleaning complaintWhen a guest complains about the cleanliness of an apartment.
Guest feedback callWhen a guest has agreed to speak on the phone to give us feedback after their stay.
Update HelpdocWhen a Helpdoc to solve an issue in the conversation needs to be updated. Add the link to the Helpdoc in the comments.
{City, State}Used in the reviews inbox only to note which city a review came from
Positive reviewUsed in the reviews inbox to note a positive review
Negative reviewUsed in the reviews inbox to note a negative review
FraudFraudulant reservation or payment by a guest
Staff feedbackWhen a staff member makes a suggestion or complaint in their message.
Incorrect billWhen a bill from a channel or vendor in incorrect. Add context in the comments.
Approved billWhen a bill is approved. This will move the conversation to the billing inbox to be paid.
Paid billWhen a bill has been paid in full.
1st interviewWhen a potential hire has passed the intitial phone screen and we want to interview them
2nd interview When a potential hire has passed the 1st interview and we want to have a 2nd interview
3rd interviewWhen a potential hire has passed the 2nd interview and we want to have a 3rd interview


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