Assign a message to someone
Follow this article to assign a message to someone. This person will be responsible for the communication going forward.
Step 1: Click the name under "Assigned To"
If the message isn't assigned to anyone, click "Assign To"
Step 2: Click the name of the person you want to assign the conversation to
- This person will receive a notification that the message has been assigned to them.
- You will still be following the conversation and can monitor it under your "Following" folder