Assign a message to someone

Updated 2 years ago by Jericka Lynn Seco

Follow this article to assign a message to someone. This person will be responsible for the communication going forward.

Step 1: Click the name under "Assigned To"

If the message isn't assigned to anyone, click "Assign To"

Step 2: Click the name of the person you want to assign the conversation to

  • This person will receive a notification that the message has been assigned to them.
  • You will still be following the conversation and can monitor it under your "Following" folder

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