How to provide a full refund to Airbnb guests when we cancel or when we ask them to cancel

Updated 2 years ago by Nishant Kumar

In this section we will see how to give full refund to Airbnb guests when we cancel or when we ask them to cancel.

Step 1: Go to a canceled reservation on "Airbnb.com".

Step 2: Click on "Offer Refund".

Step 3: Select an action.

  1. Select "Send Money"
  2. Click "Next" to go to next page

Step 4: Select a reason.

  1. Select "Refund for cancellation"
  2. Click "Next" to go to next page

Step 5: Enter details on "Send Money" page.

  1. Enter the amount shown in right hand table. E.g. in picture below it says "$118.43" so we will enter "$118.43"
  2. Add a note
  3. Click "Next" to go to next page

Step 6: Check payment details and click on "Send".


How did we do?


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