Homeaway Policies & important info
Bookings canceled 60 days before receive 100% refund, bookings canceled at least 30 days before receive a 50% refund, no refund within 30 days.
Payments are processed by us through Stripe in Guesty. We charge 50% upon booking and 50% 7 days before arrival. We charge a credit card authorization of $300 as a security deposit.
Canceling a reservation
To cancel a reservation, change the reservation to canceled in Guesty (Reservation > Status > Canceled).
*Phone lines are open Monday through Friday, 9 am – 5 pm central