2.08 Virtual Host Standard Probation
Probation is very serious, but you aren't alone. Probation causes a heightened level of scrutiny for the virtual host but it is also a big deal for your manager!
The terms of each probation depend on the circumstances that led to it as well as the individual that is on probation. In general, probation will result in increased scrutiny of your work and greater demands for punctuality.
You can expect executives to measure your performance, AND to investigate your manager.
We want to overcome misunderstandings, fix problems, and move on.
Probation can be caused by any of the following
- More than 10% of responses take more than 5 minutes.
- Breaks taken are in excess of 30 minutes for every 4 hour time period. If this happens more than twice, you will be placed on probation.
- Breaks are not announced. If this happens more than 3 times, you will be placed on probabtion.
- Etiquette with guests is continuously "uncomfortable", "rude" or otherwise against regulation