Manually charge a new credit card in Guesty

Updated 3 years ago by Michael McKay

Follow these steps to manually charge a new credit card in Guesty. This card should not have been previously charged in Guesty. If you want to charge a previously used card again, follow this guide.

If a guest use a new credit card, they must complete the ID verification again with that card.

Step 1: Go to the reservation and click "Financials"

Step 2: Click "Collect a payment"

If you want to do an authorization hold for a security deposit instead, then click "Authorization Hold"

Step 3: Enter the following info

  1. Amount of charge
  2. First name
  3. Last Name
  4. Credit card number
  5. Expiration date
  6. CVC code (3 digits on the back of the card or 4 digits on the front for AMEX)
If you don't have the CVC code, you will have to call the guest to get it. Manually processing the reservation through Stripe is the last resort.

Step 4: Uncheck "Send receipt to" and click save

If the payment fails, go to Stripe and mark the payment safe and try again.

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