Policies & important info

Updated 3 years ago by Michael McKay

Cancelation policy

  • For a full refund of accommodation fees, cancellation must be made within 48 hours of booking and at least 14 full days prior to listing’s local check-in time on the day of check-in.
  • For a 50% refund of accommodation fees, cancellation must be made 7 full days prior to listing’s local check in time on the day of check in, otherwise no refund. For example, if check-in is on Friday, cancel by Friday of the previous week before check in time.
  • If the guest cancels less than 7 days in advance or decides to leave early after check-in, the nights not spent are not refunded.
  • Cleaning fees are always refunded if the reservation is canceled before check-in.

Payment/Security deposit

Payments and security deposit are processed by the channel.

Canceling a reservation

You must contact Airbnb support to cancel a reservation.

Never cancel a reservation using the Airbnb website. This will cause our listings to rank lower.

Channel contact

+1-415-800-5959


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